Troubleshoot issues canceling your paid membership

Having problem canceling your membership to YouTube Premium, YouTube Music Premium, or a channel membership? Bank check out these suggestions for how to cancel or to verify that you've canceled your membership.

What to do if you lot're having issues canceling

If the steps to cancel your membership are non working for you, here are some things you can effort:

  • Reload your web browser or restart your app and then endeavour canceling over again.
  • Try a different browser or an incognito window on your reckoner.
  • Log into your account on some other device and try to cancel.

How to verify that y'all canceled successfully

Here are some ways you tin confirm that you've canceled your membership:

  • Search for a notification and email: Immediately upon canceling your paid membership, you'll see a notification in the YouTube mobile app or on your reckoner confirming that you've canceled your membership. Presently after canceling, you'll as well get a counterfoil confirmation email to the email address associated with your account. Search your inbox for emails ending in "@youtube.com" for confirmation of your cancellation.
  • Check the paid memberships hub: Visit youtube.com/purchases to see if at that place's an end date listed for your membership and benefits. The date shown is the final 24-hour interval of your billing bike and also when your benefits will end. If you practise not encounter a date for when your benefits are set to end, please follow the steps to abolish and so cheque dorsum.

What to do if yous see a charge after canceling

You may keep seeing charges later on canceling for these reasons:

  • Y'all may be seeing a charge for a different Google subscription or service: Check the 'Activity' in your Google Pay business relationship to confirm the details on the charge and to verify if information technology is from a YouTube paid membership.
  • Your membership was mistakenly reactivated. You or someone with access to your account may take accidentally clicked "Renew" to reactivate your membership at youtube.com/purchases. Visit that page to run across if you take an agile membership and follow the steps to cancel if you exercise.
  • You have more than ane account with a YouTube paid membership. You or someone with access to your account may take signed up using another email accost, device, or billing platform. To check for other Google accounts:
    1. Click your contour picture.
    2. ClickSwitch account.
    3. You should meet a check mark next to the account that y'all're currently signed in with. If you lot run across another account listed that also belongs to y'all, tap on it to switch to that account.
    4. Check if your other account is signed up for a paid membership by visiting youtube.com/purchases. If there are no other accounts listed, you tin e'er try signing in using other Google Accounts that vest to you and check for active memberships
  • You take more than i membership on your account. Bank check out these common duplicate subscription scenarios to see if y'all may have mistakenly signed up for overlapping paid memberships.
  • If you signed up through iOS, you are billed for your YouTube paid membership through Apple. Apple has its own cancellation and billing policy which may differ from YouTube's. Contact Apple tree support for details of your membership and to verify counterfoil.

What happens after yous abolish

You lot'll retain admission to your benefits until the finish of your billing wheel. Regardless of when you cancel during your billing cycle, you'll have access to your paid membership benefits until the terminate of your ongoing billing cycle. You can view the details of your membership and the concluding day of your billing cycle by visiting youtube.com/paid_memberships.

Notation: Starting in 2022, new YouTube Premium and Music Premium subscribers who signed upwards on Android will be billed via Google Play. Existing subscribers are not affected by this change. You can visit

pay.google.com

to see contempo charges and check how yous are billed. To request a refund for a Google Play purchase, follow the steps outlined

here

.

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